Product Warranty

We offer all Ugoos customers the full manufacturer's warranty, which is valid for two years from the date of the order number. After the warranty period, we are still available for repairs and can perform them at a reasonable cost.

1. Warranty Policy
1.1 Scope of Warranty
The Ugoos warranty applies to all ordered devices, such as ARM hardware devices, TV boxes, and streaming devices. If the device no longer functions properly within two years due to no fault of the customer, we offer warranty services. This also applies to items that arrive defective.

Ugoos assumes no warranty for failures and damages caused by external influences, accidental damage, modifications to the device, or the use of non-original parts.

The warranty is void if the defect arises due to repairs or maintenance performed by unauthorized personnel, or if labels or serial numbers on the device are altered or made illegible.

If the repair reveals that the issue is not covered by the warranty, Ugoos reserves the right to charge the customer for the incurred costs, including a handling fee and the chargeable repair for materials and labor.

1.2 Warranty Claim Procedure
Please do not open a PayPal dispute in the case of a warranty! Buyer protection only applies in cases of non-receipt or deviation from the item description, so the purchase price would not be refunded. Ugoos can only send a replacement device after the PayPal conflict is resolved.

First, contact our support team ( info@ugoos.shop ). Never send a device back without first discussing it with our support. Our support team will explain the process in detail. Devices returned without prior notice cannot be accepted and will only be sent back to you upon payment of shipping costs.